Refund & Cancellation Policy

This policy explains when cancellations and refunds may be available. Because corporate services often involve government, registry and other third-party costs, eligibility can depend on the stage of processing. This is general information, subject to review by UNICORP's legal advisor.

Requesting a cancellation

You may request cancellation of an order by contacting us at info@uniincorp.com. We assess each request based on the service type and how far processing has progressed.

Before processing has started

Where an order has been placed but processing has not yet started and no third-party or government cost has been incurred, we will generally refund the service fee, less any applicable payment-gateway or bank charges.

Once a service has been initiated

Once we have begun work — for example started document preparation, KYC review, a registry or bank application, or any government submission — fees for work performed and any third-party costs already incurred are non-refundable. Any remaining balance may be refundable at our reasonable discretion.

Government, registry and third-party fees

Government, registry, licensing and other statutory fees, once paid to the relevant authority, cannot be recovered by UNICORP and are non-refundable.

Banking and third-party charges

Banking, partner and other third-party charges are set by those providers. Where they are non-refundable to us, they are non-refundable to you.

Payment gateway charges

Payment-processing fees charged by our payment provider may be deducted from any refund where applicable.

Custom and Digital Studio services

Custom development (Digital Studio) and other bespoke services are billed against agreed scope and milestones. Work completed and approved is non-refundable; unstarted milestones may be cancelled subject to the terms of the relevant statement of work.

Quote-based services

For services delivered under an accepted quote, refund eligibility follows the terms of that quote and the stage of processing at the time of your request.

Services already delivered

Services that have been fully delivered are not refundable.

Force majeure

Where a service cannot be completed due to events beyond our reasonable control, we will work with you in good faith to reschedule, substitute or issue a reasonable refund of amounts not already committed to third parties.

How to request a refund

Email info@uniincorp.com with your order reference and reason. We may request additional information to process your request.

Refund processing time

Approved refunds are processed to the original payment method, typically within 5–10 business days after approval, depending on your bank or payment provider.

Exceptions

Nothing in this policy limits any rights you may have under applicable consumer or other mandatory law.

This document is provided for general information and does not constitute legal advice. It is subject to review and finalisation by UNICORP's legal advisor. For questions, please contact us.

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